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and build revenue around the clock
Our highly trained administration agents provide excellent online customer support
On average, merchants report losing over $3 billion to online fraud, and chargebacks account for almost 50% of those losses. Not all chargebacks are fraud, and unfortunately, it has become too easy for consumers to dispute card not present transactions. How much can your business realistically recover? Our services help you claim back this loss, and can save you hundreds and thousands of dollars each year. Everyone is claiming there’s, let us help claim yours.
Our highly trained administration agents provide excellent online customer support, and our efforts to keep response time dramatically low always ensures customer satisfaction. With 24 hour services in all areas of customer support, we aim to manage your campaign to ensure that you, your customers, and your business are always taken care of, working to help your company grow and build revenue around the clock.
Having a virtual assistant is the glue to your puzzle when you’re not there to handle things in the office. Every call has an opportunity behind it. Having an assistant makes clients and customers happy by not having to leave a voicemail and by not having to wait to hear about information with their situation.
Basic data entry is an operation that can be crucial to the business workflow, but can be very costly when performed in-house. Our expert staff provides high quality data entry with up to 99.995% accuracy level. Our 24-hour, 7 days a week production centres, enable us to efficiently process data for customers from any time zone online, offline or via remote desktop. We convert your paper, form, book or old computer files into organized useful digital information.
Need an extra hand in coordinating and managing multiple sites or affiliates. Allow us to help coordinate and manage your social marketing providing you with detailed reports and feedback on what’s working and what is not saving you thousands in CPA cost.
Processing your returns can be very time consuming. Allow us to update customer accounts with the information you require on your returns. We can work directly with your fulfilment provider taking the stress away and speeding up the processes for better customer satisfaction.
Our tailor-fit, customized approach, and in-depth analytics and reporting contribute to our company’s success. As a FAFS client, you have access to our knowledge base and industry experience and understanding, putting you at the forefront of your business and customer experience.
A Formal reconciliation process is essential to limiting risk and optimizing profit. Our team of specialized merchant experts can assist you in verify all data is matching and accounted for.